INTELITY®, the provider of the broadest enterprise guest engagement and staff management platform for hospitality, announced today that its platform is now live at The ISO, an award-winning boutique hotel located on the Royal Coconut Coast, Kauai and managed by Castle Resorts & Hotels.
The boutique oceanfront property now offers guests a custom mobile app with full mobile key support, in-room tablets, messaging, and casting, all powered by INTELITY. Using the customized mobile app, guests are able to check-in and out; communicate with staff before, during, and after their stay; access information about the property and its amenities; access their rooms through the mobile key feature; and more. I n-room tablets function as a digital compendium and allow guests to request services, place in-room dining orders, access information about the resort and local area, and stream their favorite movies and TV shows to the in-room TV via INTELITY’s casting solution. When used in combination, these features will dramatically elevate and streamline The ISO’s guest experience.
“We chose the INTELITY platform because it allows us to address multiple pain points within both our guest and staff journeys,” said Robin Graf, Castle Resorts & Hotels VP of Operations. “We are thrilled to have found a platform that allows us to cater to digital-first travelers and streamline our operations at the same time.”
About The ISO
An acronym for Island. Sky. Ocean., The ISO is a 79-room oceanfront retreat on the Kauai’s famous Royal Coconut Coast. All of the rooms offer ocean views and guests enjoy a host of amenities, including an oceanfront swimming pool, large grass courtyard with lounge chairs and tiki torches, fire pit, oceanfront yoga, free use of beach cruiser bikes, and filtered water station. The ISO is also home to the island’s number-one-rated Bull Shed Restaurant, which specializes in gourmet steaks, prime rib, and fresh island seafood. For reservations or more information, call (808) 545-3510 or visit TheISO.com.
