Press Room

The ISO Hotel (formerly Mokihana) Goes Full Mobile App for Guests and Staff

From Hospitality.Net

INTELITY®, the provider of the broadest enterprise guest engagement and staff management platform for hospitality, announced today that its platform is now live at The ISO, an award-winning boutique hotel located on the Royal Coconut Coast, Kauai and managed by Castle Resorts & Hotels.

The boutique oceanfront property now offers guests a custom mobile app with full mobile key support, in-room tablets, messaging, and casting, all powered by INTELITY. Using the customized mobile app, guests are able to check-in and out; communicate with staff before, during, and after their stay; access information about the property and its amenities; access their rooms through the mobile key feature; and more. I n-room tablets function as a digital compendium and allow guests to request services, place in-room dining orders, access information about the resort and local area, and stream their favorite movies and TV shows to the in-room TV via INTELITY’s casting solution. When used in combination, these features will dramatically elevate and streamline The ISO’s guest experience.

“We chose the INTELITY platform because it allows us to address multiple pain points within both our guest and staff journeys,” said Robin Graf, Castle Resorts & Hotels VP of Operations. “We are thrilled to have found a platform that allows us to cater to digital-first travelers and streamline our operations at the same time.”

About The ISO

An acronym for Island. Sky. Ocean., The ISO is a 79-room oceanfront retreat on the Kauai’s famous Royal Coconut Coast. All of the rooms offer ocean views and guests enjoy a host of amenities, including an oceanfront swimming pool, large grass courtyard with lounge chairs and tiki torches, fire pit, oceanfront yoga, free use of beach cruiser bikes, and filtered water station. The ISO is also home to the island’s number-one-rated Bull Shed Restaurant, which specializes in gourmet steaks, prime rib, and fresh island seafood. For reservations or more information, call (808) 545-3510 or visit TheISO.com.

 

Kauai Shores Earns Accolades

WAIPOULI — Kauai Shores Hotel, located on Kauai’s Royal Coconut Coast, has been awarded two quality awards from travel industry leaders.

TripAdvisor honored Kauai Shores with a 2019 Certificate of Excellence, a designation awarded to hospitality businesses that consistently deliver great service and maintain an overall TripAdvisor rating of at least four out of five stars during a 12-month period.

Businesses must have a minimum number of reviews and be listed on TripAdvisor for at least 12 months to be considered. Approximately 10 percent of total businesses on TripAdvisor receive the Certificate of Excellence designation.

Kauai Shores also earned the 2019 Quality Assurance Award from Delta Vacations, the official vacation provider of Delta Air Lines. The award is given to Delta’s hotel, destination-management and car-rental partners that achieve a 99 percent customer satisfaction index, have zero involuntary relocations and a minimum of 100 bookings in 2018.

“Following our property-wide renovation in 2017, we’re pleased to hear that our guests are enjoying their experience with us,” said Tom Bell, president of Hawaiian Hotels and Resorts, the hotel management group for Kauai Shores. “Our staff take pride in offering the highest level of Hawaiian hospitality and service, and we couldn’t be more excited to be recognized for it in our positive guest reviews and ratings.”

Kauai Shores Hotel, 420 Papaloa Road, Hawaii is nestled on Kauai’s famed Royal Coconut Coast. The 200room beachfront hotel completed a $10-million, property-wide renovation of its guest rooms and public spaces, blending contemporary and modern décor with island-style aesthetics.

Article re-printed from The Garden Island, 8.11.19

Waimea Canyon and Kokee State Park Implement Visitor Fees

The State of Hawaii has recently implemented a $5.00 per day parking fee for both Waimea Canyon and Kokee State Parks. This fee is for non-residents driving non-commercial vehicles. The fee for individuals riding bikes or walking is $1.00. Pay stations have been installed near the Waimea Canyon park entrance. For details and more information, check the state’s website for the two parks. See a related article published by Kauai Public Radio.

New Rules to visit Kauai’s North Shore – Haena State Park

UPDATE:

Waioli Bridge will be CLOSED NIGHTLY, that means no way in or out on Aug. 12, 13, 14 & 15, 2019 from 7:30 pm to 5:00 am.  Anyone going out to the Ha‘ena area needs to be out of there by 7:00 pm. (crossing the bridge before that time). There will be no work on Friday, August 16 after 5 a.m. in observance of the state holiday.

*******

Daily Visitor Limits to The Area and Advanced Reservations Required
Haena State Park – (July 15, 2019) – The Kauai Visitors Bureau (KVB) is reminding visitors headed to the Garden Island about new rules that have been recently introduced following the reopening of access to Haena State Park, which includes the Kalalau Trail, Hanakapiai Falls and Kee Beach on the island’s famed north shore. The newly implemented rules set forth will not only reduce congestion and limit vehicular traffic, but also help protect cultural and natural resources from overuse.

This change from the Hawaii State Department of Land and Natural Resources (DLNR) Division of State Parks comes after a 14-month closure due to torrential rain and flooding in the area last April. The rules for Haena State Park limits the number of visitors to 900 per day and requires advanced reservations and a permit to enter the park.

“This is a rural community that is still rebuilding following the devastating floods last April and we ask that all visitors in the area be aware of the situation and respect the residents and new rules that have been put in place,” says Sue Kanoho, KVB executive director. “I strongly encourage visitors to familiarize themselves with the new guidelines and to review the Aloha Pledge which provides comprehensive information to ensure they have a positive experience in Haena.”

The Aloha Pledge can be viewed online at www.alohapledge.com.

All visitors to the park, including beach-goers, hikers and others, will be required to make an advanced online reservation prior to entering the park whether they are arriving in a private vehicle, shuttle, walking in by foot or on a bike. Anyone without a confirmed reservation will be denied access to the park and asked to turn around.
With few parking spaces available on the north shore, and to help reduce congestion on Kuhio Highway by limiting the number of vehicles traveling through, visitors are encouraged to enter by hopping on the North Shore Shuttle. A round-trip reservation ticket, which includes entry into the park needs to be purchased prior to visiting the area. The shuttle runs between Princeville and Haena State Park with stops along the way. To secure a reservation ticket online, visit https://kauainsshuttle.com.

The following resources and tips are available to assist in having a positive experience:

  • Advanced Reservations: Vehicles without a reservation will be denied access to the park and asked to turn around. For more information on obtaining an advanced reservation, visit https://www.gohaena.com/.
  • North Shore Shuttle: To reserve a ticket, visit https://kauainsshuttle.com. A reservation ticket includes paid entrance into the park, which helps reduce impacts on this fragile and pristine area.
  • Limited Parking: Parking at Haena State Park is very limited and requires advanced reservations. No overnight parking allowed at Haena State Park parking lot.
  • Kuhio Highway and Side Street Parking: There is NO PARKING along Kuhio Highway in Haena. Illegal parking along the highway interferes with local traffic and will result in heavy fines up to $400. There is also no side street parking in Haena’s neighborhoods as parking around homes are for residents only.
  • Narrow Highway and One-Lane Bridges: Kuhio Highway on the north shore is a narrow roadway with one-lane bridges. Drivers are asked to yield to oncoming cars at one-lane bridges.
  • Hanalei Town is Open for Business: Located on the north shore, Hanalei Town is open for business and welcoming visitors to experience its shops, galleries and restaurants. The picturesque town is made up of several historical and cultural buildings, which are home to the community’s boutique shops. For a list of businesses in the Hanalei town area, visit http://hanaleitown.com.

While the north shore of Kauai is open, construction and road work continues along Kuhio Highway. For road conditions and closures, visit https://hidot.hawaii.gov/highways/roadwork/kauai.

 

Holo Holo Launches Pono Pledge to Foster Environmental Stewardship

Did you know that traveling responsibly can lead to more exhilarating adventures? Holo Holo Charters, a 20-year-old, locally-owned boat tour company, understands the impact destination travel can have on the environment both economically and experientially, so they proactively created an online Pono (righteous) Pledge, holoholopono.com encouraging all passengers to complete before they actually set sail on their Kauai ocean adventure. The pledge brings more than just awareness about the importance of reducing plastics and eliminating toxic sunscreens from ending up in the ocean. Island visitors on Kauai now consciously make a promise when taking the pledge to live a “lifestyle of stewardship” anchored and inspired by the key Hawaiian value, “Aloha” which is Kauai’s spirit.

“The world will turn to Hawaii as they search for peace because Hawaii has the key… and that key is Aloha.” – Pilahi Paki

Chandra Bertsch, General Manager of Holo Holo Charters shares the inspiration for the pledge: “Our mission at Holo Holo Charters is to provide safe, unique and memorable ocean experiences while sharing the beauty, culture and history of Kaua’i, but we have an opportunity to do more. By educating our visitors about the topics important to our island community and environment, we hope their Kaua’i vacation will be more fulfilling and inspiring and will further the message of responsible tourism locally and globally.”

“For years Holo Holo Charters boat captains have stopped their tour to haul dangerous derelict fishing nets out of the ocean. Ghost nets and ropes are the number one cause of injury to whales and many other sea mammals. Mahalo Holo Holo Charters for being part of our Net Patrol Team! Holo Holo Charters is also a certified Ocean Friendly Restaurant, a Surfrider program recognizing companies that reduce plastic waste and implement ocean-friendly practices. We applaud Holo Holo Charters for educating Kauai’s visitors on the importance of caring for our ocean and beautiful Kauai Island” said Barbara Weider, Surfrider Foundation Kauai Chapter Vice-Chair.

“We all have a responsibility to tourism and our communities and that requires proactive planning to achieve balance between community and industry for success” said Olof Yrr Ataldottir, Vice President of the European Travel Commission.

Holo Holo Charters feel it’s their kuleana (responsibility) to not only give island visitors the experiences they seek, but also to help preserve its island destination both environmentally and culturally for the people, plants and animals who inhabit Kauai.

For more information: https://www.holoholokauaiboattours.com/pono-pledge/