Member News

Sheraton Kauai Coconut Beach Makes Its Debut

By Jessica Else, The Garden Island

WAIPOULI — Sheraton Kauai Coconut Beach Resort made its debut on Kauai following a property-wide transformation, unveiling 314 redesigned guest rooms, a brand-new arrival experience, oceanfront bar and restaurants, fully reinvented public spaces, a re-energized pool scene, and fresh programming.

Centrally located on Kauai’s Eastside, the newly flagged resort offers unrivaled access for exploring the Garden Island, from the scenery of the North Shore to the sunny beaches of the South Shore.

“The new Sheraton Kauai Coconut Beach Resort celebrates the breathtaking beauty of our Garden Island paradise, rich culture and history, and strong sense of community,” said General Manager Shaun Borges in a press release.

“We are proud to usher in a new level of premium hospitality on Kauai with genuine aloha spirit, which welcomes guests and our valued local residents to our oceanfront resort,” he said.

An idyllic location for island adventure, Sheraton Kauai Coconut Beach Resort, formerly the Courtyard by Marriott Kauai at Coconut Beach, is near Kapaa-based activities and sites such as the Wailua River, popular for kayaking, and the Sleeping Giant trail head with panoramic views of Kauai’s eastern shore.

Conceptualized by world-renowned design firm Gensler, the resort’s design is a modern interpretation of Kauai’s most exalted sights, with a color palette inspired by the island’s endless flora from Mount Waialeale and the majestic Wailua River, set against a crisp background reminiscent of the plantations from the Royal Coconut Coast. Guest rooms open to private lanai to soak in the Hawaiian sun, and cinnamon wood creates a warm and inviting atmosphere.

Anchoring the resort is a revamped pool area where new food and beverage concepts and zero- edge pool overlooks the sweeping vistas of the sea surrounding the tropical island.

Casual, sociable and with an understated surf-vibe setting, The Crooked Surf pool bar takes its name from Makaiwa, the curved surf that breaks on the shores of Kapaa.

The tiki bar emphasizes the island’s bounty, with dishes such as the Big Kahuna burger, tuna poke and pork bau buns paired with a selection of craft cocktails, mocktails and low alcohol-by-volume drinks.

For a refined and elevated dining experience, take a seat at Moamoa Hawaiian Fish House, which partners with local farmers and fishmongers to bring the freshest seasonal ingredients daily to the tables of travelers and locals.

Expect an evolving Pacific Rim-inspired menu of dishes such as kampachi crudo, Kona clams, whole fried fish and table side poke.

A spectacular start to the day begins with a buffet breakfast of Portuguese sausage, char siu pork, kimchee fried rice and fresh fruit at Daybreak Restaurant.

The courtyard is where guests can participate in luau celebrating Hawaiian and Polynesian culture among other experiences.

The Sheraton Kauai Coconut Beach Resort sign welcomes guests along Waipouli’s Coconut Coast.

 

 

 

 

The ISO Hotel (formerly Mokihana) Goes Full Mobile App for Guests and Staff

From Hospitality.Net

INTELITY®, the provider of the broadest enterprise guest engagement and staff management platform for hospitality, announced today that its platform is now live at The ISO, an award-winning boutique hotel located on the Royal Coconut Coast, Kauai and managed by Castle Resorts & Hotels.

The boutique oceanfront property now offers guests a custom mobile app with full mobile key support, in-room tablets, messaging, and casting, all powered by INTELITY. Using the customized mobile app, guests are able to check-in and out; communicate with staff before, during, and after their stay; access information about the property and its amenities; access their rooms through the mobile key feature; and more. I n-room tablets function as a digital compendium and allow guests to request services, place in-room dining orders, access information about the resort and local area, and stream their favorite movies and TV shows to the in-room TV via INTELITY’s casting solution. When used in combination, these features will dramatically elevate and streamline The ISO’s guest experience.

“We chose the INTELITY platform because it allows us to address multiple pain points within both our guest and staff journeys,” said Robin Graf, Castle Resorts & Hotels VP of Operations. “We are thrilled to have found a platform that allows us to cater to digital-first travelers and streamline our operations at the same time.”

About The ISO

An acronym for Island. Sky. Ocean., The ISO is a 79-room oceanfront retreat on the Kauai’s famous Royal Coconut Coast. All of the rooms offer ocean views and guests enjoy a host of amenities, including an oceanfront swimming pool, large grass courtyard with lounge chairs and tiki torches, fire pit, oceanfront yoga, free use of beach cruiser bikes, and filtered water station. The ISO is also home to the island’s number-one-rated Bull Shed Restaurant, which specializes in gourmet steaks, prime rib, and fresh island seafood. For reservations or more information, call (808) 545-3510 or visit TheISO.com.

 

Kauai Shores Earns Accolades

WAIPOULI — Kauai Shores Hotel, located on Kauai’s Royal Coconut Coast, has been awarded two quality awards from travel industry leaders.

TripAdvisor honored Kauai Shores with a 2019 Certificate of Excellence, a designation awarded to hospitality businesses that consistently deliver great service and maintain an overall TripAdvisor rating of at least four out of five stars during a 12-month period.

Businesses must have a minimum number of reviews and be listed on TripAdvisor for at least 12 months to be considered. Approximately 10 percent of total businesses on TripAdvisor receive the Certificate of Excellence designation.

Kauai Shores also earned the 2019 Quality Assurance Award from Delta Vacations, the official vacation provider of Delta Air Lines. The award is given to Delta’s hotel, destination-management and car-rental partners that achieve a 99 percent customer satisfaction index, have zero involuntary relocations and a minimum of 100 bookings in 2018.

“Following our property-wide renovation in 2017, we’re pleased to hear that our guests are enjoying their experience with us,” said Tom Bell, president of Hawaiian Hotels and Resorts, the hotel management group for Kauai Shores. “Our staff take pride in offering the highest level of Hawaiian hospitality and service, and we couldn’t be more excited to be recognized for it in our positive guest reviews and ratings.”

Kauai Shores Hotel, 420 Papaloa Road, Hawaii is nestled on Kauai’s famed Royal Coconut Coast. The 200room beachfront hotel completed a $10-million, property-wide renovation of its guest rooms and public spaces, blending contemporary and modern décor with island-style aesthetics.

Article re-printed from The Garden Island, 8.11.19

Holo Holo Launches Pono Pledge to Foster Environmental Stewardship

Did you know that traveling responsibly can lead to more exhilarating adventures? Holo Holo Charters, a 20-year-old, locally-owned boat tour company, understands the impact destination travel can have on the environment both economically and experientially, so they proactively created an online Pono (righteous) Pledge, holoholopono.com encouraging all passengers to complete before they actually set sail on their Kauai ocean adventure. The pledge brings more than just awareness about the importance of reducing plastics and eliminating toxic sunscreens from ending up in the ocean. Island visitors on Kauai now consciously make a promise when taking the pledge to live a “lifestyle of stewardship” anchored and inspired by the key Hawaiian value, “Aloha” which is Kauai’s spirit.

“The world will turn to Hawaii as they search for peace because Hawaii has the key… and that key is Aloha.” – Pilahi Paki

Chandra Bertsch, General Manager of Holo Holo Charters shares the inspiration for the pledge: “Our mission at Holo Holo Charters is to provide safe, unique and memorable ocean experiences while sharing the beauty, culture and history of Kaua’i, but we have an opportunity to do more. By educating our visitors about the topics important to our island community and environment, we hope their Kaua’i vacation will be more fulfilling and inspiring and will further the message of responsible tourism locally and globally.”

“For years Holo Holo Charters boat captains have stopped their tour to haul dangerous derelict fishing nets out of the ocean. Ghost nets and ropes are the number one cause of injury to whales and many other sea mammals. Mahalo Holo Holo Charters for being part of our Net Patrol Team! Holo Holo Charters is also a certified Ocean Friendly Restaurant, a Surfrider program recognizing companies that reduce plastic waste and implement ocean-friendly practices. We applaud Holo Holo Charters for educating Kauai’s visitors on the importance of caring for our ocean and beautiful Kauai Island” said Barbara Weider, Surfrider Foundation Kauai Chapter Vice-Chair.

“We all have a responsibility to tourism and our communities and that requires proactive planning to achieve balance between community and industry for success” said Olof Yrr Ataldottir, Vice President of the European Travel Commission.

Holo Holo Charters feel it’s their kuleana (responsibility) to not only give island visitors the experiences they seek, but also to help preserve its island destination both environmentally and culturally for the people, plants and animals who inhabit Kauai.

For more information: https://www.holoholokauaiboattours.com/pono-pledge/

Kappa Rotary’s Taste of Hawaii – June 2nd

The Taste of Hawaii is the original food and wine tasting event for the Hawaiian Islands and on Kauai. Produced by the Rotary Club of Kapaa and countless community volunteers, this year marks the 30th year of hosting what has become known as The Ultimate Sunday Brunch. This extravaganza of foods, music, and beverages is located at the 30-acre Smith’s Tropical Paradise in Wailua from 11:30 until 3:30 p.m.

The event is a fundraiser for Kauai’s youth and educational projects. Enjoy 25+ chefs from around Hawaii, 10+ beverage vendors, 12+ musical and entertainment groups, and an online silent auction. Purchase tickets online to reserve a spot at this year’s event. In addition to parking at Smiths, there is a free shuttle from Vidinha Stadium in Lihue to Smith’s. Check out multiple images and a great video at tasteofhawaii.net